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We're here to help with any questions or problems you have. We usually respond within one business day.

Contact Support

Or email us at support@rubyglint.com

Frequently Asked Questions

Find quick answers to common questions

How do I contact support?
Email us at support@rubyglint.com and we will get back to you as soon as possible.
How do I identify a rock or gemstone?
Use the Identify feature in the app to upload a photo of your rock or gemstone. Our AI will analyze and provide suggestions based on your image.
How do I subscribe or manage my subscription?
Go to Profile > Subscription to view, purchase, or manage your subscription. You can also cancel or renew your subscription from this section.
Why am I not receiving notifications?
Please ensure notifications are enabled in your device settings for RubyGlint. Also, check your in-app notification preferences under Settings.
The app is not working as expected. What should I do?
Try closing and reopening the app, or restarting your device. If the issue persists, contact our support team with details about the problem.
How can I delete my account?
Go to Profile > Settings > Delete Account. Follow the prompts to permanently delete your account.
How do I update the app to the latest version?
Visit the App Store or Google Play Store, search for RubyGlint, and tap "Update" if a new version is available.